Refund policy

General information 

Twisted Fizzers would like you to be happy with the purchases that you make.  As a consumer, you are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.  You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure is not a major failure.

• All returns must be sent back to us within 7 days of the delivery date at the cost of the customer
• Unsealed products can not be returned due to hygiene reasons
• Gift cards can not be returned and are not redeemable for cash.
• Please ensure all items are packaged securely and arrive back to us in their original condition. Including boxes, casing, labels etc. We reserve the right to deny any item that does not meet these requirements.
• Once your return has been processed, you will receive confirmation from our team
• Sale items can not be returned for a refund unless deemed faulty.
• If you claim a free gift/s with your order and return your items for a refund, the free gift/s must also be returned
• If a lid or trigger of a product is not included, damaged or missing, this is not grounds for a refund but upon acknowledgement by us, we can included a replacement for you with your next order
• If you have completed an order during a sale period and not entered the discount code, once we pack your order we can issue a refund by way of a store credit if you have requested the discount afterwards.
• No refunds will be given for change of mind on orders. However we may issue store credit in some circumstances